Frequently Asked Questions

All about your favourite piece from marryandbride - knitted couture

Which yarns are processed?

We use only the highest quality, noble yarns from well-known European manufacturers: pure new wool, 100% merino wool (of course and guaranteed mulesing-free!!), 70% mohair mixed with 30% silk and sequin yarns. Some of these contain high-quality polyamide/ or polyester blends to a minimum proportion. All parts are of course fluffy soft and guaranteed scratch-free.

How can I find out if the colour matches my dress / outfit?

Of course we will send you a yarn sample with the original yarn on request, in order to match colour nuances exactly with your dress / outfit.

Are the pieces knitted in the usual sizes?

Many pieces of the collection are knitted in one size. The pieces fit clothing sizes 34-42 and fit a little tighter or wider depending on the size. On request, we will of course be happy to manufacture custom-made garments to your individual body measurements. Most of the pieces, however, have an oversized look, so that an exact fit is not necessary. Sweaters and tops are knitted in sizes S, M or L, as well as S/M, M/L, or L/XL.

Are the dimensions stated binding?

The final dimensions may differ slightly from the models shown. Material and model can also be combined on request, so the look and fit can differ just as easily from the picture.

I need an accessory for an evening dress which is not in the NIGHT collection:

A selection from our BRIDAL collection is also available in our NIGHT collection for an evening outfit in darker colours (black, anthracite or midnight blue). Even if your favourite piece is not to be seen in our NIGHT collection, we will be happy to make it for you.

Can the different styles be varied with pattern, material and lengths?

We would be happy to make your favourite piece of tailor-made clothing for you and advise you on the combination of patterns and materials. Individual surcharge on request.

How can the accessory be maintained?

The accessories are exclusively handmade, made of pure wool or mixtures of pure natural materials. Except for models that contain lurex or sequins.

Basically, the pieces of wool are best just aired.
In case stains need to be removed: for all models we recommend hand washing only, carefully wringing them out in a towel, then gently pulling them into shape and drying them lying flat. If necessary, steam at low temperature with a steam iron. Details under "Care instructions".

Are the accessories also suitable after the wedding?

That's the most beautiful thing about it: even after the wedding, an accessory from marryandbride decorates and warms you on many suitable occasions.

Order & Shipping

How can I order an accessory?

Orders can be placed directly in our online store or in written form by e-mail. Only after acceptance of the order by order confirmation by our shop or by e-mail on our part the order becomes effective.

Advance payment of 100% of the purchase price is required on receipt of order/before the start of production. Delivery will be made after receipt of full payment of the total price plus shipping for products in stock within 2-3 working days. For products that have to be manufactured, after about 20-25 working days.

How long are the delivery times for an accessory or top?

All accessories of the marryandbride collections are exclusively made, carefully handcrafted knitwear. Each piece is unique. The production time is, if no stock is indicated, on average 4-5 weeks after receipt of payment. Exact delivery dates can be given in consultation.

Is it possible to get an accessory at short notice?

Express production is possible on request with an additional charge of 15% of the purchase price. With express production, the production time is approx. 12 -14 working days. Express production also includes express shipping (UPS next day) and can be selected in our online store at the end of the order process.

Can I withdraw from the order?

Cancellation of the order is possible within 3 working days after receipt of payment. This must also be done in writing. The payment will then be refunded.

Payments for cancellations received after this period can only be refunded at 50% for products that are manufactured.

How is the accessory sent and how long does it take to ship?

Your accessory will be sent with insured shipping by DHL parcel. Within Germany the delivery usually takes place within 1-2 working days. We are also happy to ship by UPS on request. Within Germany there are courier costs of Euro 25,00 for next day delivery. Saturday delivery with surcharge.

Can I also get an accessory from marryandbride abroad?
Of course we ship worldwide, shipping costs on request.
Are complaints possible?

RETURNS

All accessories and tops are handmade to order. Some favourite pieces in standard colours and sizes we keep in stock in small quantities.

For orders of accessories with standard dimensions, without individual adjustments, we allow the return of the accessory in unworn condition and original packaging within 7 days.

Custom-made accessories and tops, which are available in length/width or similar to your personal measurements can unfortunately NOT be returned. For details please see revocation in our "TERMS AND CONDITIONS“.

DELIVERY

In case your favorite piece has to be made, please note our production time of about 4 weeks before your accessory can be shipped.

For more detailed information on when your accessory can be shipped, please contact us BEFORE ordering at atelier@marryandbride.com

If you need the accessory faster, we offer an EXPRESS ORDER with a small surcharge of 15%. Here the accessory can be sent within 14 days or faster.

If you have any questions, please contact us before ordering atelier@marryandbride.com or select "EXPRESS ORDER", at the end of the ordering process.

You can find more details about shipping costs and delivery times under ".Shipping & Delivery“.